We understand that sometimes your purchase does not make you feel as fabulous as you thought it would; that is why we have a 30-day money back guarantee on Full Priced Items.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must have tags still attached and be in the original packaging. Not worn or washed, and free of smells (smoke and pet odors).
Items marked 30% off or more
Items labeled FINAL SALE in the description or code
Intimate items, such as swim suits and bralettes
Items not in original condition, damaged, or missing parts for reasons not due to Liv & Learn Co. error
Items postmarked and returned more than 30 days after purchase
REFUNDS (if applicable):
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days. You'll receive an e-mail notification once the refund is processed.
LATE OR MISSING REFUNDS (if applicable):
If you haven’t received a refund yet, first double check your bank account.
Next contact your credit card company or bank; it may take some time before your refund is officially processed/posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We will happily replace items if they are defective or damaged. Please contact email@example.com and send a picture of the defective item.
Because we are a small business and we move inventory quickly, we are unable to exchange items unless they are defective or damaged, and there is no guarantee we have the inventory to replace the defective item.
If you need a different size, you can return the original item for a refund or a store credit, and (if the item is still available) purchase the size you need.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
To return your product, you should mail it to:
Liv & Learn Co. Returns
521 Stony Meadow Dr
Nampa, ID 83686
Please include a slip with your name, order number, and the reason for the return. We will pay for the return shipping. The original shipping is nonrefundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
LOST OR STOLEN PACKAGES:
Ownership of packages is turned over to USPS and transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS, so any shipping issues or problems must be handled by USPS.